Legal
Refund and cancellation policy
Last updated October 2026
We want cancellations to be simple and fair. This page explains when you are refunded, how much and how quickly.
1. If you cancel
The refund depends on how long before the departure time you ask us to cancel:
| When you cancel | You receive |
|---|---|
| 24 hours or more before departure | 100% of the ticket price |
| Between 6 and 24 hours before departure | 50% of the ticket price |
| Less than 6 hours before departure, or after departure | No refund |
The ticket price means the base fare of the seats you cancelled. The terminal fee, service fee and Mobile Money network fee are not refundable. A passenger who does not show up for the departure is not refunded.
2. If we cancel
If we cancel a departure or cannot carry you, you receive a full refund of everything you paid, including all fees, and we will tell you by email.
3. If your payment arrives too late
A seat is held for a few minutes while you pay. If your payment reaches us after the hold expired and the seat has been taken by someone else, we refund the full amount automatically to the same Mobile Money number and email you.
4. How to ask for a cancellation
- Call (+237) 654 15 52 18 (Daily, 05:00 to 22:00) or write to support@vaticantravels.cm with your booking reference.
- Our team confirms the refund amount, cancels the ticket and releases the seat.
- The cancelled ticket stops being valid immediately.
5. How you are paid
- Tickets paid with Mobile Money are refunded to the Mobile Money number used for the payment, usually within a few working days.
- Tickets bought in cash at a terminal counter are refunded in cash at that counter.
6. More information
See our terms of service and privacy policy.